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Help Centre
Please bear with us! We love to hear from you.
Due to our exclusive Linen Lovers Event, we are currently experiencing a higher volume of inbound enquiries. Please accept our sincerest apologies for any delays, and we will assist you as quickly as possible.
During major Linen Lovers events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.
Thank you for your understanding. Please see our Shipping & Delivery page for further info.
Updated 07/02/25
We want to inform you of a recent issue with Australia Post's tracking system.
If your order is being delivered in multiple parcels, Australia Post may mark the order as "Complete" after the first parcel is delivered, even though other items are still on their way.
Please see steps here on how to track your order and stay updated on the progress of your remaining parcels.
Need a hand? We're here to help.
We've summarised the most popular questions and answers.
Please see below for key categories and FAQs to assist you.
You can also chat with our friendly team members, submit an enquiry or request a call back. Please visit our Contact Us page for further information.
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